25.09.2025 • 5 min. reading time
Content of this article
Whether you want to value, sell, buy, finance, renovate a property or manage it as a landlord: There are many questions.
With the new AI assistant from VON POLL IMMOBILIEN, you can get quick and uncomplicated answers at any time on our website.
Your advantage: The AI assistant provides answers around the clock in a simple chat format and thus offers clear initial guidance for all your questions.
The AI Assistant supports you with topics such as:
- ✔ Valuation
- ✔ Sale
- ✔ Purchase
- ✔ Financing
- ✔ Energy and renovation planning
- ✔ Rental management
You ask - the AI assistant answers
It's very easy to use:
Click on the blue "Questions?" button at the bottom right of our website. Our AI assistant will help!" to open the chat window. Simply enter your question or search request in your own words, in a very intuitive and uncomplicated way.
The AI assistant processes your information in seconds and immediately provides you with the right information or real estate offers.
Answers to frequently asked questions
No matter what questions you have about real estate, many topics can be clarified directly. Whether it's about the documents required for a property sale, the options for a property valuation, the first steps in financing or the question of what makes VON POLL IMMOBILIEN a real estate agent: The AI Assistant provides you with clear answers at any time and without waiting.
Note: The AI assistant is currently still in beta status. This means that it can already be used reliably, but is being continuously improved. It is constantly learning through daily knowledge updates, making it more precise and helpful step by step.
Find real estate in a targeted manner
In addition to answering general questions, the assistant also supports you in your property search directly in the chat. Simply enter your search criteria, e.g. "I'm looking for a 3-room apartment to buy in Mannheim. Over 90 square meters, with a balcony and under €1,000,000" and it will show you suitable properties that meet your requirements.
The offers come directly from the website of the respective location and are presented individually for your inquiry. You can filter by criteria such as number of rooms, number of bathrooms, price or location. Simply enter your requirements in your own words and the AI will do the filtering work in the background.
The result is a personalized slideshow with a selection of suitable properties. The most important key points are summarized for each property. If an offer particularly appeals to you, a link will take you directly to the online exposé on the website where you can view all the details at a glance.
Real estate inquiry
The right contact person on site
The AI assistant also helps you to find your personal contact person. With an inquiry such as "I am looking for a property in Bremen. Who can I contact?" you will immediately receive the most important information about your local VON POLL IMMOBILIEN store and estate agent.
Even if the location you are looking for is not a VON POLL IMMOBILIEN location, you will automatically be directed to the nearest store, regardless of whether you enter a city, zip code, a specific address or a district. The basis for this is the integration of geo-coordinates, which can be used to reliably recognize locations and assign them to the appropriate VON POLL IMMOBILIEN store.
You will always receive the contact details of your real estate professional, including telephone number, e-mail address and address of the store, as well as (if available) a link to make an appointment online. You also have the option of requesting a callback. For example, ask "Can someone call me back?" in the chat and enter your name, telephone number and the reason for your request in the callback form. You will then conveniently receive a callback at a time of your choosing.
Search by contact person
Wolfram Gast, Chief Digital Officer at VON POLL IMMOBILIEN:
"With the AI assistant on the website, we are making our service even easier to access. Customers receive answers and offers immediately, regardless of whether they are looking for properties, want to quickly find the right local contact or want to find out about financing options."
Conclusion: The AI assistant provides direct access to all services
Regardless of whether you want to find out about the sales process, explore financing options or find the right property: The AI assistant will help you. It makes it easier to access VON POLL IMMOBILIEN's digital services, creates transparency and quickly puts you in touch with the right information or contacts. In this way, VON POLL IMMOBILIEN combines personal advice from experienced real estate experts with state-of-the-art digital technology.
As Chief Digital Officer, Wolfram Gast has been visibly driving the digital transformation of VON POLL IMMOBILIEN, one of Europe's largest estate agents, since 2021. He has implemented and successfully realized holistic processes for digital transformation within the company. Together with an international product and tech team and an in-house InnovationLab, he developed innovative digital services - including a digital customer and broker platform. A particular focus is on the strategic use of artificial intelligence - for example in real estate valuation, marketing, customer communication and process automation. Before joining VON POLL IMMOBILIEN, Gast held various management positions in the areas of digital, business intelligence and marketing for the real estate brokerage and financing divisions.
